Terms and Conditions


  1. Patient Data

1.1 In accordance with relevant legislation, you accept that all patient’s medical records will be kept for 10 years

1.2 You accept that your personal details will be stored securely by Aurielle Aesthetics

1.3 In line with current legislation you may view or request a copy of your medical records at any time following a request in writing

  1. Refund and Cancellation Policy

2.1 You accept that under no circumstance will refunds be given for any procedure or product

2.2 You accept that you are responsible for cancelling or rescheduling any appointments at least 72 hours beforehand

2.3 You accept that if you have failed to attend an appointment without following the correct cancellation policy you will be liable to pay a 50% deposit on any further appointments

2.4 All deposits paid will be non-refundable if you fail to attend and appointment has not been cancelled or rescheduled at least 72 hours’ prior

  1. Patient Responsibilities

3.1 You accept that the minimum age for all consultations and procedures is 18 and you confirm to be aged 18 or above

3.2 You accept that patients are responsible for reading and understanding all consent forms, terms and conditions and relevant procedure information as well as being compliant with aftercare as advised

3.3 We will be professional and courteous towards you and expect the same in return. You accept that any abuse directed at staff members either in person or digitally will not be tolerated under any circumstances

3.4 You accept that Aurielle Aesthetics has the right to refuse medical treatment for any reason